Industry-leading support for you and your teams. We pride ourselves on our fast, personal service that keeps customers sticking with us, year after year.
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We take customer support seriously. Our unrivalled, industry-leading SLA's are our commitment to giving you proactive, around-the-clock monitoring and resolution to all of your needs from our support team, who are relentless in name and relentless in nature. We promise you 99.999% system uptime, an average response to queries in under 30 minutes, and an average resolution in a maximum of 3 hours. So whether you need help using our toolkit, want advice on a design or simply want to request a new feature, we’re all ears. It’s an important piece of the puzzle to make sure our customers get the best service in the industry.
The friendly bunch on hand to make sure you have everything you need.
Jodie Higginbotham
Marion Lynam
Yvonne Greenalgh
Dan Mylotte
“...THIS REALLY SHOULD NOT BE UNDERSTATED, THE SUPPORT TEAM ARE AMAZING. THEY ARE ON HAND 24/7 AND ARE RELENTLESS IN RESOLVING ANY QUERIES IN LIGHTNING-QUICK TIME.”
Our services offer a full-suite of support and access to our dedicated Relentless Support™ team.
All enterprise customers will be assigned a dedicated account success manager. They act as your relentless advocate across Visual ID to make sure you have what you need.
This is more than a passing comment, we really mean it. We’ve got you covered every minute of every day.
Our support starts with the Visual ID Player itself. It is a palm-sized PC that’s ultra-reliable and runs from the cloud.
Our Player is robust and future proof (as we launch new features with backward compatibility), but should it be necessary, we'll replace it free of charge in the unlikely event it fails.
You can get in touch with support via all the ways you’d expect, including WhatsApp, and speak to a real human in a matter of minutes.
Get in touch to speak to our experts and start saving your team buckets of time on their in-store marketing.