Relentless Support™

Industry-leading support for you and your teams. We pride ourselves on our fast, personal service that keeps customers sticking with us, year after year.

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Brands that trust us

SLAs

We take customer support seriously. Our unrivalled, industry-leading SLA's are our commitment to giving you proactive, around-the-clock monitoring and resolution to all of your needs from our support team, who are relentless in name and relentless in nature. We promise you 99.999% system uptime, an average response to queries in under 30 minutes, and an average resolution in a maximum of 3 hours. So whether you need help using our toolkit, want advice on a design or simply want to request a new feature, we’re all ears. It’s an important piece of the puzzle to make sure our customers get the best service in the industry.

> 99.999%

System uptime

< 30 mins

Response time

< 3 hrs

Resolution time

Your support team

The friendly bunch on hand to make sure you have everything you need.

“...THIS REALLY SHOULD NOT BE UNDERSTATED, THE SUPPORT TEAM ARE AMAZING. THEY ARE ON HAND 24/7 AND ARE RELENTLESS IN RESOLVING ANY QUERIES IN LIGHTNING-QUICK TIME.”

Ben Palmer

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Anytime Fitness

What you can expect from us

Our services offer a full-suite of support and access to our dedicated Relentless Support™ team.

Dedicated management

All enterprise customers will be assigned a dedicated account success manager. They act as your relentless advocate across Visual ID to make sure you have what you need.

24/7/365

This is more than a passing comment, we really mean it. We’ve got you covered every minute of every day.

Ultra-reliable hardware

Our support starts with the Visual ID Player itself. It is a palm-sized PC that’s ultra-reliable and runs from the cloud.

Free player replacement

Our Player is robust and future proof (as we launch new features with backward compatibility), but should it be necessary, we'll replace it free of charge in the unlikely event it fails.

Get in touch your way

You can get in touch with support via all the ways you’d expect, including WhatsApp, and speak to a real human in a matter of minutes.

Seen enough?

Get in touch to speak to our experts and start saving your team buckets of time on their in-store marketing.